How do my event guests join my app?
All you need to do is send a hyperlink to your guests which contains a download button to your event. When they press the download button on their smartphone or any web browser, the app will automatically join them to your event. The app is free to all guests and contains a simple sign-up process.
What is the Screen Feed and do I need it for my venue?
Hub Feed is a great way to boost guest engagement. You place the Feed on any big screen at your location, and guests can post pictures and videos directly to it. It's a safe, closed off way for you / all your guests to share and have fun - without the prying eyes of the outside world.
How do Broadcasts work and don't they become a nuisance after a while?
Our location fingerprinting filters broadcasts by knowing which users are physically inside your venue. When they are, they will receive all messages from all users, however when they are not they will only receive the most vital alerts. This means users aren't overloaded with messages.
What are Communities and how do they work?
Like WhatsApp groups. They are group chats - instant message conversations shared between multiple people. Anyone at your event can create a community based on any topic (or sub-topic) to do with your event. Only people who have joined your event are able to create, see or participate in your event's communities.
What are the limitations of Communities?
There is no limit to how many people can join a community, the only limit is how many user's will be notified of new messages. Since communities have grown to thousands of users in the past, it is impractical to notify every single user of every single message. As a work-around, people will receive 5 new message notifications for each community they joined, unless they engage with that community in some way. Users can mute or leave a community at any time.
What is the purpose of Communities?
That's a deep question. The short answer is to help your guests find others at your venue who they want to meet and build a deeper connection with. E.g. at a music conference, people who enjoy rock music can instantly meet everyone else who shares that passion.
How long will the app stay active?
Your app stays active for as long as your licencing period is. At the end of your licence, you are able to renew your licence.
What rate of engagement among my members can I expect from my branded app?
Your engagement rate varies from event to event, venue to venue. For permanent venues with frequently returning members, we would aim to see a download rate and engagement rate of 60% of all your members.
What are the benefits of the Experience Edition?
The Experience Edition provides attendees with an unrivalled digital experience with the ability to view and share HD videos and Photos of the event. All event content can also be stored offline for use elsewhere. The event remains active on the app for 6 months and can be extended.
Is there someone who I can contact, should a problem arise?
Our support team are on hand 7 days a week to ensure your HeyHub experience runs smoothly. Simply get in touch with your dedicated account manager, or email us with more information about your issue.
Does my event need to have Wi-Fi to use HeyHub?
HeyHub works offline even when your guests have no Wi-Fi or 4G connection. The HeyHub platform ensures all guests in your venue stay connected using the available technology.
Can I make my app private so only my registered members can access it?
You can limit access to your platform by only allowing registered members to access it. Your backend panel allows you to see who is registered and who is not.
Can I use HeyHub at my private party?
HeyHub works across any event, large or small – simply select the location of your event from over 5billion locations on our database when setting up your event and you’re ready to go.
What happens if the web panel or app stops working?
If the web-panel or app stops working for any reason, please contact us immediately and our support team will aim to rectify any issues ASAP. Technical issues that affect your event experience, are covered by our refund policy. Please view our terms and conditions in regards to purchasing and refunds.
Who owns the content our guests post on HeyHub?
The short answer is both us (HeyHub) and you (the event owner) do. The long answer is that as the content is posted on our platform, we hold legal ownership over it. As the event organiser, you and only you are free to use any content posted into your event Hub under a Creative Commons 2.2 Licence - meaning you are free to distribute / save the content for any use you see fit. See Creative Commons Attribution 2.0 UK: England & Wales for more.