What we collect and how we use it
HeyHub and our Customers that use our Applications to organize and manage meetings and events or to provide other services, may collect several types of information from and about End-Users, including:
"Personal Information" that identifies an End-User as an individual or relates to an identifiable person. For example, this includes name, organization, title, postal address, e-mail address, telephone number, fax number, social media account ID or other identifiers by which End-Users may be contacted online or offline. This also may include information that permits End-Users to purchase products or services from HeyHub or from our customers through the Applications, such as credit or debit card number, or other payment account number, as well as applicable expiration dates and billing/shipping addresses;
"Other Information" that does not reveal a person’s identity or directly relate to an individual, on its own or in combination with other information we have collected, such as browser and device information, operating system, device type, system and performance information, app usage data, information collected through cookies, pixel tags and other technologies, general geographic location, demographic information and other information provided by a person, such as dietary preferences, interests, activities, age, gender, education and occupation.
HeyHub may also collect Personal Information and Other Information from Customers and Website Visitors. In some instances, we may combine Other Information with Personal Information (such as combining a Website Visitor’s name with information we gather about this individual’s use of the Websites). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.
We collect this information:
- Directly from individuals when they provide it to us.
- Automatically from End-Users as they use the Applications, or from Website Visitors as they navigate through the Websites. Information collected automatically may include browser and device information, details regarding use of the Services, IP addresses and information collected through cookies, web beacons and other technologies.
- From third party sources, such as public databases, joint marketing partners, and social media platforms. For example, if a Website Visitor elects to connect his social media account to his account for our Websites, certain Personal Information from the social media account will be shared with us, which may include Personal Information that is part of the Visitor’s profile or his friends’ profiles.
Information Provided to Us
The information we collect through our Services may include:
- Information that a person provides when utilizing one of our Services, for instance at the time an End-User registers to attend a meeting being organized by a HeyHub customer (HeyHub Event Registration), uses a web chat function with our sales team or downloads a mobile software application to the End-User’s iPhone or Android device.
- Information that Website Visitors provide by filling in forms on our Websites. This includes information provided at the time of registering to receive product information or white papers, attend online demos, or access other special content on our Websites. We may also ask Customers or Visitors for information when they enter a contest or promotion sponsored by us.
- Information that Customers and End-Users provide when receiving technical or customer account support. This includes records and copies of Customer and End-User correspondence (including e-mail addresses).
- Responses to surveys that we might ask Customers, End-Users or Website Visitors to complete for research purposes.
- Details of transactions Customers carry out through our Applications and of the fulfilment of Customer orders.
- Records of search queries on our Services.
How We Use Information
We may use information that we collect or that is provided to us, including Personal Information, for any of the following purposes:
- To present our Services and their contents.
- To provide End-Users with information, products, or services they request from HeyHub or our Customers using our Applications, for example by processing event registrations, enrolling End-Users in programs in which they choose to participate, or providing End-Users with mobile application access for a meeting organized by a Customer.
- To manage Application accounts, provide customer service, and process payments for purchases by End-Users.
- To provide Customers with notices about their HeyHub accounts, including expiration and renewal notices.
- To communicate with Customers and Visitors by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest and that are offered by us, our affiliated companies or other third parties.
- To allow Customers and Visitors to participate in online product demos, surveys, and online sweepstakes or contests (including to verify participant eligibility and deliver prizes), access and download materials, and use other interactive features on our Services.
- To better tailor Website experience to Visitors interests, Application experience to End-User or Customer interests, and display content according to user preferences.
- To facilitate social sharing functionality.
- To perform research and analyze use of, or interest in, our products, services or content (or products, services or content offered by others on our Website).
- For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to carry out our obligations and enforce our terms and conditions applicable to the Services and other agreements, including for billing and collection purposes; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) to protect against or identify fraudulent transactions. This includes exchanging information with other companies and organizations where reasonably necessary for the purposes of fraud protection and credit risk reduction.
- In any other way we may describe when you provide the information.
- To fulfill any other purpose for which you provide it or with your consent.
- We may also use contact information of Customers and Visitors to contact them via email, telephone or direct mail about products and services that may be of interest to them. Where required, we will seek and obtain recipients’ express authorization before we send marketing emails. If you do not want us to use your information in this way, please adjust your email preferences on the profile page that is accessible by clicking the unsubscribe link provided at the bottom of emails you receive from us. For more information, see Choices About How We Use and Disclose Your Information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
HeyHub will collect general anonymous data on site usage statistics such as page access, duration of stay, browser or device type. This data is provided by default by your operating internet browser or phone carrier and is collected directly by HeyHub or through other 3-rd party tools such as Google Analytics. HeyHub also reserves the right to use usage statistics on marketing and publicly available material.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Combining Information and Contractors. We may combine the information that we collect from you on our Site with information that you provide to us in connection with your use of our other products, services and web sites. We may use third party web site management and advertising contractors (the “Contractors”) to deliver advertisements to you on our behalf, contact you on our behalf, facilitate our site’s services, fulfill your purchase requests, or to otherwise help us in providing the site. We may provide these contractors with your personally identifiable information solely for the purpose of providing these services to us or on our behalf. These Contractors may not disclose your information in violation of this Policy, which does not restrict Contractors disclosing your Internet protocol address, geographic location, Internet browser, network and connection, referring sites, ads and key words used to arrive at the Site, pages you visited and time spent on the Site, your Internet host, operating system and connection speed, and additional information regarding your use of the Site.
Cookies. Our Site may place a “cookie” in the browser files of your computer. This cookie does not collect information that personally identifies you as an individual (other than your Internet protocol address), but merely allows us to recognize your repeated visits to our Site. We use our cookie collected information to make your visit to our Site more enjoyable. If you want to disable cookies, there is a simple procedure in most Internet browsers that allows you to turn off or delete cookies, but please remember that cookies may be required to allow you to use certain features of our Site.
Links. Our Site may contain links to other websites. We do not control these other websites, and you should consult those other web sites’ privacy policies regarding their use of your information. Our Site may also contain advertising. When you click on an advertisement, the advertiser may be able to collect information on you and any additional information you provide. We do not control these advertisers’ collection and use of this information.
Opt Out. We may contact you for a marketing purpose. You can opt out of receiving such communications in the future per our instructions contained in our correspondence to you. You can also delete your user account at any time.
You can access your Site profile at your convenience to revise or correct errors in your personal information (unless such revisions or corrections may compromise privacy or security concerns).
Security Measures. We maintain security measures to protect your personal information from unauthorized access, misuse or disclosure.
Sharing. You should remember that when you use our Site to post comments and share additional information, any information that you provide is not secure and can be collected and used by others. As a result, you should exercise caution before you make such disclosures.