Centralised Issue Reporting and Management
The HeyHub admin panel helps your team manage and delegate incoming issue reports to the appropriate service teams to resolve. When a ticket is received, it will appear in the Issue Reporting Dashboard, providing you with a complete overview of all submitted tickets. Staff manage all issue tickets by:
Delegating reported issues to the appropriate service team to resolve based on issue type, i.e. plumbing, safety, I.T., cleaning, furniture etc.
Filter issues by location, issue type and custom categorisations.
Prioritise incoming issues based on low or high priority.
Assign priority tags, e.g. high priority tickets will always stay on top.
Monitor the progress of reported issues - ongoing, completed or on hold.
Liaise directly with the requester via dedicated issue group chats and send status update notifications.
Auto-assign specific issues to the appropriate services teams, i.e. all I.T. tickets will be automatically assigned to the I.T. manager.
Manually assigning tickets to staff if they have not been assigned automatically.
HeyHub integrates with your Computer Aided Facilities Management (CAFM) and issue management systems to create a centralised system, eliminating unnecessary procedures and digitising your services. Managing your maintenance issues with HeyHub will help improve your operational services while enhancing the customer experience. To find out more, contact us at email@example.com or book a demo if you are interested in getting started with HeyHub.